Refund Policy

 

REFUND POLICY

When you receive your order, you have a 14-day right of return. You must notify us of the return of your order within 14 days of the date of receipt if you wish to return your order. Please write to  if you would like to return a product.

When you receive your product, you have 14 days to examine and test the product. However, the product can only be tested and examined as you would have the option of it in a physical store. If these conditions are not met, you will be held responsible for any loss of value that this has caused. Once we have received the returned product, we will notify you of any loss of value and if the refund will be less than your original payment.

If the returned product appears new and unused, we will refund the full amount of the product. However, we do not cover the expenses that have been associated with the return. The refund will be made to the credit card or via the payment solution that you used to pay for the order, within 14 days after you notified us of the return. However, the refund will only be made once we have received the product in our warehouse.

Some products cannot be returned. This applies, among other things, customized items that are made specifically for you.

RETURN

Shipping fee for returning an order is not covered by us, but is paid and arranged by you. For larger orders, however, we can assist in arranging returns, although shipping costs will still have to be paid by you.

When a product is returned to our warehouse, you are responsible for the product until we have received it. Damage caused during the return will therefore also be your responsibility. Therefore, make sure that the product is properly packed to avoid damage to the product or packaging, as damaged packaging will also affect the value of the product. The original packaging of the product must therefore be intact. As proof of return, please keep receipts for returns.

You have the opportunity to return orders purchased online in our showroom in Copenhagen. The same return conditions as written above apply to returns in our showroom. Normally you will receive your refund directly in the showroom, but we reserve the right to process your return and refund within 14 days.

How to return an order:

Notify us via email to:  within 14 days of receiving your order if you wish to return the order.

Return the product in its original packaging within 14 days of notifying us by email.

Fill out the return form and attach the form to the product you are returning.

All expenses in connection with the return are paid by you and are not covered by Mazo ApS.

 

You will receive your refund within 14 days of receiving your notification. However, the refund will only be made when we have received the product in our warehouse.

Failure to return the product in its original packaging or condition may result in a reduction in the amount refunded for the returned product.

 

Our return address is:

 

Mazo ApS

Dronningens Tværgade 50

1302 København K

Denmark

 

RIGHT OF COMPLAINT

We want all our customers to receive high quality products. If there is something wrong with the product you received or the delivery is not identical to your order (wrong product or if a product is missing), please contact us by email: .

In order for us to help you more quickly, you are very welcome to include as many details as possible, including the order number and pictures of the damaged product.

You always have a 24 month right to make a complaint about defective products. If there is something wrong with the product, please contact us as soon as possible.

You can either receive a new product, a discount or have your order refunded. This is decided individually from case to case. Decisions on this are made on the basis of Danish law.

If your complaint is valid, Mazo ApS will cover the expenses (within a reasonable level) you have had in connection with the return of the product. Please send us documentation for payment of the return.

When a product is returned to our warehouse, you are responsible for the product until we have received the product. Therefore, make sure that the product is properly packed. As proof of return, please keep receipts for return.

 

REFUND

If we accept the returned item as valid for resale, you will receive a full refund for the value of the product and the original delivery costs you paid. However, the cost of returning a product is paid by you and not by Mazo ApS.

The refund will be paid to your credit card (or other payment method) used to pay for the order within 14 days of you notifying us of the return. However, we reserve the right to refund the amount only after we have received the item in our warehouse and inspected it.

Please note that full refunds cannot be given if:

The product has been taken into use. For example, if kitchen utensils have been used for food, furniture has worn or marked after use, or bedding has been used, etc.

The product has been damaged in your custody. This also applies if the product is damaged during return.

You have handled and tested the product and its features differently than you would have the opportunity to do in a physical store.

The returned product is made to order based on your specific choices for color, textile or other preferences.